4/10 Buruk
Stefan Alexander Reinhard
15 Apr 2025
Disappointing Stay – Serious Hygiene Issues at Breakfast
I stayed at Villa Kastania for nearly three weeks and was deeply disappointed by the condition of the breakfast service. From the very first morning, I noticed poor-quality food at the buffet – wilted cold cuts, questionable salads, and unappetizing cheese. Cleanliness was also lacking, with tables not properly sanitized between guests.
Despite limiting my food intake out of caution, I unfortunately consumed two eggs one morning that appeared fine but led to what I strongly believe was a foodborne illness. I experienced serious stomach issues for days after.
Even after recovering and returning to the breakfast room, I found expired oat milk being served. When I brought this to the attention of the staff (including a manager), my concern was met with visible annoyance rather than genuine care or concern.
As someone with a background in hospitality, I was shocked by the lack of basic food safety and the dismissive attitude toward guest well-being. I cannot recommend this hotel and would strongly urge management to review their hygiene protocols and customer service standards.
Stefan Alexander Reinhard
Menginap 19 malam pada bulan Maret 2025
