2/10 Sangat Buruk
Toan
Bepergian bersama teman
13 Apr 2025
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The location is good and convenient. Direct access to beautiful beach. The room is not bad with daily service. However, my experience at their dinning restaurant in all 3 nights are TERRIBLE and beyond disappointment. In both times i tried their grill and Asian restaurants, we had to wait 1hr to 1hr and 30 minutes to get seated and until the food comes to the table. The food is not even good and the waiter even told us that food is pre_made and cannot be customized. What made my experience worse was the attitude of the employee at thr Grill restaurant when they served us. We had to wait 40 mins before we got seated and they sat other ppl who came later first. When I questioned, she ignored me and just said that we were next without further explanation. When i asked to talk with manager, he then explained that bc other ppl wants to sit in balcony . But that same couple after getting sat down in balcony then requested to go inside bc it was too windy and then we had to wait for another 15 mins bc of that. Same experience occured in my second time using their Asian restaurant when we had to wait at least 1 hr to get the food to our table. We also saw other couple got up and left in anger after waiting for a long time.
This is my 2nd visit to this resort but my first time wasn't All inclusive and didn't have to experience in their dinning restaurants. This will be my last time visiting this resort.
Toan
Menginap 3 malam pada bulan April 2025