Cari Homestay di Cupertino

"Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place."

"The house was not clean at check in. When notified, the management company stated the unit had not been used for a couple weeks, therefore had not been cleaned since then. Their only solution was to send out a cleaning company the next day. The unit had a sour smell, and there were signs of mold. The company refused to refund any of the amount paid. Stay away from this property."