2/10 Sangat Buruk
Erika
Bepergian bersama keluarga dan anak
15 Nov 2024
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
The location is very secluded but is right next to a sheets and the turnpike which is convenient.
We were there for an emergency visit due to a death in the family.
The front desk staff was absolutely amazing. The young man we saw most often was very kind and promptly responded with any question or need we had.
We needed to use two extra blankets as we had kids with us during the trip. My brother-in-law also got a room for the first night of our stay and ended up taking one of the extra blankets for his 19-month-old.
I completely forgot that the blanket was removed from our room and I got a call from the owner telling me he was going to charge me because they couldn't find it anywhere in our room.
Explain to him that my brother-in-law took it and at first he denied anybody even staying on the second floor.
Then he said there were only people staying in my room number.
I said I could have my brother-in-law call and explain to him what happened.
Then he said he was going to charge my brother-in-law that they did find the extra blanket. But now they're missing a quilt.
It was just absolutely crap communication between their cleaning staff and front desk.
They should have told me to bring them to the front before checkout if I knew any of this would have been an issue.
We travel all the time with our kids and are regularly asking for extras.
This is the first time I've been accused of stealing A blanket that in fact had stains all over it.
Erika
Menginap 1 malam pada bulan November 2024