8/10 Bagus
Vanessa
Bepergian bersama teman
12 Agu 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A staff member was quite rude as we needed clean sheets. Staff member made comments such as, “do not let this happen again.” “what are you thinking, no matter where you go you will not get a service like that from any accommodation.” “You’ve been here one night, no one is going to do that for you after one night at any accommodation.” I’ve stayed in previous accommodation where we’ve accidentally spilt something or needed extra this or that and they have been so understanding and accommodating. Key word ACCOMMODATING to US as GUESTS in THEIR SERVICE. I apologised for spilling something and needing fresh sheets but the way we were spoken to was not nice. My partner and I felt like an inconvenience asking them for a service, like we had to walk on egg shells in our room and was spoken to in a way like I was getting a lecture from my parent. This made my partner and I very uncomfortable. Overall, the accommodation itself was lovely and well kept but the customer service from this staff member was not necessary.
Vanessa
Menginap 2 malam pada bulan Agustus 2024