2/10 Sangat Buruk
yan yang
Bepergian bersama keluarga
31 Mar 2025
Tidak Disukai: Kebersihan, staf & layanan
As a longtime customer, I deeply regret leaving this review. This hotel is absolutely terrible. While I can understand that the facilities, environment, and value for money may not be the best—given its prime location—the service was by far the worst I have ever experienced. The front desk staff were extremely rude and had a terrible attitude.
When we requested a room change due to the smoke smell, the front desk told us there were no available rooms. However, when we went downstairs to discuss the issue in person (another guest was also requesting a room change due to cleanliness issues), a staff member came to inspect our room. I appreciate this particular staff member, as he immediately called the front desk to confirm that the room was indeed unacceptable.
The a manager appeared offered us another room. So now, there was a vacant room after all? There was no apology and no explanation throughout the entire process.
We stayed for four nights, and not once did I hear any staff member use polite language. Every interaction with the hotel staff felt rigid and cold. The hairdryer was broken—as soon as I turned it on, it started smoking and triggered the smoke detector, causing complete chaos. We had to explain the situation to multiple housekeeping staff, but they seemed utterly confused for a long time. Their lack of professionalism and service awareness was shocking.
I will never choose Radisson again.
yan yang
Menginap 4 malam pada bulan Maret 2025