2/10 Sangat Buruk
David
22 Feb 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Service was sub standard
Poor staff training
Food sub standard
Room had sewage smell
Deck never cleaned chair and railing and deck had bird poop
Room service and mini bar poor service we had to reorder it several times
Front desk phone not answering had to keep trying to get any service
Patio door broken would not close
Coffee cold
Jackhammer noise all day
Outlet in bathroom broken
Filthy chairs and tables at beach
Pool ran out of towels
Drink service was sub standard
Hot tub broken
Most of staff did not speak any English
Very difficult getting anything with language barrier
I could go on but you get the idea where this is going
Although the golf club was fantastic
American Airlines was poorly staffed
Staff was poorly trained and rude in most cases
Flight was delayed over 3 hours causing us to miss connecting flight which caused additional cost for
Room in Miami Room cost added over $1000
Lost first class seats paid $70 additional for upgrade in economy
Meals added cost of over $100 dinner and breakfast
Stood in customer service line for over 2 hours to get new ticketing and luggage in Miami
David
Menginap 1 malam pada bulan Februari 2025