2/10 Sangat Buruk
Peter
Bepergian bersama keluarga
22 Nov 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
I liked this hotel and have stayed there several times a year over the past ten years, but I WILL NEVER STAY THERE AGAIN.
I accidentally made a reservation online via Expedia for the wrong date (i.e. tonight, as opposed to tomorrow night which I meant) ... I called the manager on duty at the hotel within 10 minutes after making the reservation, and they refused to make a change to tomorrow night. They said it was against their policy. REALLY?!? A simple date mistake on my part and they steal over a $100 from me?!? This would have been the simplest fix in the world of customer service. It's beyond comprehension. What the hell is wrong with the management at this hotel? NEVER STAYING THERE AGAIN. Expedia also tried, but got the same answer - so it's not Expedia's fault ... this is strictly a bad management team at the individual hotel stealing money from any client who books thru Expedia (and makes a very common date mistake). Reprehensible.