4/10 Buruk
Natalie Ann
Bepergian bersama teman
15 Feb 2025
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
The receptionist gave us a warm welcome and was very attentive but we felt our stay went a little down hill after this. There was a very loud man walking around the hotel shouting and swearing we weren’t sure if he was a staff member or guest as he was using cleaning supplies. The spa and gym area was very dissapointing. The male changing rooms had no cubicles for changing, the gym was packed and you couldn’t get on any equipment. The pool area was not set up for a spa/relaxation area as you might expect when it is advertised as a spa hotel, it was noisy and very open to being looked at by all the male gym users that made you feel very uncomfortable. The sauna was out of order.
We had children running up and down our corridor very early and then a cleaner starting hovering and cleaning adjacent rooms at 9am. Fair to say we did not have a relaxing stay and could not sleep in. The staff at the bar area could use some training using the coffee machine. The first staff member that took my order said he didnt know how to make a latte so bare with him it might be bad, then handed us to another staff member who had to make our drinks twice because she said she did it wrong.
I would not stay here again.
Natalie Ann
Menginap 1 malam pada bulan Februari 2025