2/10 Sangat Buruk
Edward
Bepergian bersama keluarga
21 Feb 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the worst hotel I have ever been to. It looked abandoned there was trash everywhere and people working on cars in the lot. Not many people there to begin with and upon entering the room it smelled horrible and looked like insect secretions on the floor of the bathroom and the mattresses on the beds had blood on them.There were many other issues too many to include but we did take plenty of pictures to validate our claims. We promptly reported this to Expedia on that day as we had to seek other more costly last minute accommodations and were told that we would soon hear back. It was not until we returned that I recontacted Expedia for a follow up and the person helping told us that we were going to have to pay for one night on two rooms totaling over $300. We would not want an animal to stay there and were very disappointed in the fact that Expedia would even have this hotel on it's site.I made this fact known to the rep helping and at first he was pleasant and when we said that we would not even pay $1 his attitude changed. I feel the pictures Expedia has of this hotel are misleading . The pictures were from many years ago and if we had known would not have booked there. This was a very sad circumstance in that we went to Palm Springs to celebrate my daughter;s 21st birthday and to have the special day ruined was unforgiveable. I am also reporting this hotel to the local Health Department and will be seeking legal advice to go forward.
Edward
Menginap 2 malam pada bulan Februari 2025