6/10 Cukup Baik
Jennifer
Bepergian bersama teman
2 Apr 2025
Disukai: Kebersihan, staf & layanan
This is not a 5 star hotel. Rooms are clean and have modern decor but some fittings are poor: bedside lights hanging off walls, no plug sockets by beside tables, lighting is questionable and walls are paper thin, we had to complain twice about excessive noise from room above which was not dealt with. Toiletries provided very poor quality and not regularly replenished. Housekeeping timings were a mess, our first day they didn’t arrive until 5pm (housekeeping times 10am-3pm), had to ask for extra towels, toilet roll left to run out. Vanity kit and shower cap not replaced once used. One bottle of water provided at the beginning of stay and never replenished. Breakfast choice is vast, however hot items are barely warm - if you want a freshly cooked omelette there is often a wait but this will be the only truly hot item. Coffee machines are poor. Juice is watered down, which is unacceptable for a 5 star establishment. Used the beachside restaurant once at lunchtime and found the menu to be quite limited. We stayed b&b so didn’t use the dinner service but understand only the buffet and beachside restaurant are included in all inclusive option - bit of a cheek to exclude other restaurants from that so if we’d opted for all inclusive we wouldn’t have been happy with this. Plenty of places to eat within walking distance and bus stop right outside the hotel. Also a Lidl across the road which is handy for lunches on the beach and replenishing the water not provided in the room!
Jennifer
Menginap 7 malam pada bulan Maret 2025