2/10 Sangat Buruk
Rachel
Bepergian bersama keluarga
1 Nov 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Expedia is blocking my negative review on this property for some reason. I have been to dozens of countries and lived on 3 continents and this resort is the most disgusting, filthy and dilapidated accommodation I have ever stayed in. Pics online and positive glowing reviews are likely fake and resort is not as shown (although resort photos now mysteriously vanished). Our 'Deluxe 2b/2b Villa-Pool View' probably had not been cleaned for 6 months. Wish I could share my photos. Resort smells like sewage. Property 'Manager' demanded large amount of cash at check in as 'deposit for electricity' supposedly refundable at check out. We stayed 3 nights, 2 whole days. At checkout he refused to refund any of the $$$ I had given him and in fact he demanded more cash. We spent our 2 full days at beach as 'Deluxe Villa' had thick black filth on torn balcony sun screens; stained curtains, walls, filthy showers & floors and rusty and broken fixtures. 1970s style furniture throughout. Previous guests items including used condoms etc left in bedroom drawer. No hot water unless you turn on the water heater 30 mins before shower, then turn off. 2 of 4 ancient AC units didn't work, 1 flooded. Bottom of pool covered in black stuff. You would have to see it to believe it. Have formally complained to Expedia & sent evidence and will file legal misrepresentation complaint to all available authorities.
Rachel
Menginap 3 malam pada bulan Oktober 2024