2/10 Sangat Buruk
Jeffrey
Bepergian bersama teman, Bepergian bersama hewan peliharaan
22 Feb 2025
Tidak Disukai: Staf & layanan
There was a serious security and safety issue during our recent stay. Their WiFi was down so they couldn’t give us our own key to open our room. We had to ask the front desk to open the door for us whenever we wanted to get back into the room. When we requested our room to be unlocked at the front desk, the door was opened before we even had a chance to park on Saturday evening. As we approached, we saw an unidentified individual—a young Asian boy—leaving our room. Additionally, our dog ran outside, and no staff members attempted to stop him. We had to rush out of our car to retrieve him, which was both stressful and dangerous.
This incident raises several serious concerns:
* We had no way of knowing whether someone entered our room before we arrived.
* Regardless of any system issues, it is completely unacceptable and unsafe to unlock a guest’s room without verifying their identity.
* If pets are allowed at this hotel, there should be additional precautions in place to prevent incidents like this.
We are deeply disappointed by this lack of security.
When we brought this to the start members attention, we were told to wait to speak to a manager on Monday. When we tried to speak to the manager on Monday they said they still weren’t at the property and there were no actions taken to address our concerns.
Needless to say, we will not be staying here again.
Jeffrey
Menginap 2 malam pada bulan Februari 2025