2/10 Sangat Buruk
Deborah
Bepergian dalam rombongan
26 Jun 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No where was it mentioned that the office would be closed at 6pm Or where to get your room keys or where would be located. ( in an envelope, with my name on it, in a mail box on the office). Went to move the curtain from in front of the a/c & the curtain rod gave away under its weight. I did call the 24 hour service number and was told they would have to look at it In the morning. Room was damp, sheets damp, didn’t smell good. Had to wait several mins to check out, no one at the front desk. Rang bell & called out, then finally a girl showed up. Asked about the curtain rod, was told I would not be charged for it. Was told I had to be charged $25 for a registration fee. I asked about it. It was for the use of equipment, and told it helped to cover breakfast. The listing said free rentals ( I didn’t use any of it. ) and free breakfast. Most hotels will hold a $25 fee for incidentals. Then credit you back. This hotel does not, per the manager. It was just bad service all the way around. I hope they fix the way they manage it.
Deborah
Menginap 1 malam pada bulan Juni 2024