2/10 Terrible
Laura
Travelled with group
22 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and was thoroughly disappointed with my experience. Upon arrival, we were given a room that looked nothing like the pictures online. The room was neither clean nor new, with a broken wardrobe door and mold in the bathroom corners. The glasses next to the sink were dirty, and there was no toilet paper provided.
To make matters worse, we had to request a change of bedding because there were hairs on the pillows and sheets, indicating they hadn’t been changed. The food was equally disappointing. If you have food intolerances or allergies, be prepared to go hungry as there were very few options available. The food that was available was unappetizing and tasteless.
The staff in the restaurant were unhelpful and did not speak any English. They often rolled their eyes and made it clear they were displeased when asked for assistance. The bar was a mess in the mornings, with dirty cups, glasses, and spilled liquids everywhere.
This is not what you expect from a 5-star hotel. I would not recommend staying here.
Laura
Stayed 6 nights in Sep 2024
