Hello Jamie. It looks like your stay with us was back in September. I am not sure what happened on the 2 days that you stayed here with us, but I am wondering if you had mentioned any of this to anyone while you were here, because we would have gladly switched your room to better accommodate you and your family. Our upstairs rooms are half smoking and half nonsmoking, we could have switched your room to a downstairs room where I am very sure you would not have been bothered at all by any lingering smoke smell that you may have smelled. I am however very sorry to hear that the room was dirty and not up to standard. We take that very seriously and we would have gladly had someone come in and clean it for you or again, switched your room to better accommodate you. We also offer 24/7 front desk service so all you would have needed to do was ask for a bottle of conditioner and some towels. In regard to having patrons wait while staff was in a back room ...... We do not have a back room. So, I'm not sure where our staff would have been congregating at. We take customer complaints very seriously and we are very sorry to hear of your poor experience with our hotel. We do know about the outdatedness of it, and we are taking advantage of the winter months to make a lot of new improvements and upgrades to our facility. We do try and make up for that with our hospitality and the cleanliness of our building and rooms. If you should ever find your way back to Casper, WY we would love another chance to make things right for you and your family.

Thank You for your feedback. We appreciate it very much and hope that you choose to stay with us again if you are ever in Casper, WY.