6/10 Okay
Mark
27 Jan 2025
Disliked: Property conditions & facilities
on arrival checking in the receptionist had the cold and was coughing all over my invoice and room key I politely asked if she was unwell, and she confirmed that she was sick.... what a welcome The room was dirty the floors and bathroom floor had a lot of stains, the shower drain was loose and the shower floor had chips in it. Lamps in my room weren't working and some of the bad side switches also didn't work.
I ordered sandwiches from room service this took nearly an hour for one plate of sandwiches that had one slice of chicken and half an onion, I couldn't eat it and was charged £6.50 for them and another £6 to deliver it to my room.
I booked the executive suite which is one of the most expensive rooms in the hotel so I expected standard to be much higher.
Mark
Stayed 1 night in Jan 2025