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Katana Hotel Reviews
Katana Hotel Reviews
5/5 Excellent
fabulous service in a great hotel, as always!!!
"this was our second stay at this hotel & just before we were to check in some friends told us about the horrible room experience they had & how we should change our hotel.
since our first visit was great I wasn't sure if this feedback was good for the entire hotel or just an unfortunate experience they had so I decided to call the hotel & speak to them & share my concerns.
the lady at the customer service desk heard me out & reassured me that there was no cause for concern & told me someone would call me back during regular office hours the next day to clarify any doubts. this did not happen so negative feedback on this.
however, I sent them an email listing out all the rooms that were part of the group & soon enough I got a reply reassuring me of the impeccable taj service as always.
upon check in they had upgraded all our rooms to the next category & they specifically assured us that we would go back carrying forward the same experience as we did the first time & that is exactly what happened.
super stay & full marks to the Taj Colombo team, especially Niluka who made our stay superb."
A verified traveller stayed at Taj Samudra
Posted 7 days ago
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