10/10 Excellent
Mrinmoy, Palo Alto
Travelled with family
29 Nov 2024
Liked: Staff & service, amenities, property conditions & facilities
We stayed three nights at this resort. The greenery around this property is breathtaking! The staff were really helpful and attentive although a few areas can be improved. The last ten minutes or so to get to this place had awful road conditions compared to other roads in Kerala. This is not entirely properly’s fault but they and the other resort owners on the same road should be able to influence the government or pave it at their own expense. The lunch at this pkace was awesome! We should have eaten here everyday! The breakfast and dinner buffet was so so. Also, they were understaffed during these times and could not be as attentive. The buggy service was a hot or miss. We had two senior citizens staying with us and one of them had knee surgery recently and without the buggy it would be almost impossible her to access the hilly terrain. The buggies did not always come on time. However, they apologized and ultimately sent them. We rented a two bedroom property with pool. The place was spotless and beautiful! We will be back again. If you have a car/driver, skip the breakfast or dinner and opt for the lunch gir your half board option. Some of the dishes made to order during lunch are the best I had in Kerala! Thank you again for a memorable stay!
Mrinmoy
Stayed 3 nights in Nov 2024