Ryokan in East Java

"The facilities were better than I expected. However, Wi-Fi was very poor in units 907 and 909. I notified the desk but they seemed unconcerned."

"Fabulous hotel l, super comfortable and super friendly and helpful staff"

"Good"

"Staff were so welcoming. They always had a greeting or a smile. All were very helpful including recommending trips for a day away like visiting mount Bromo. "

"Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees)."

"Very nice hotel with superb breakfast in an easy access location. "

"All staff at the property were amazing. They did a great job "

"The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. "

"Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff."