8/10 Good
Jacqueline
9 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family-owned hotel that did well in terms of customer service and special little touches, and a VIP property that followed-through on their obligations.
My room on the top level was spacious and had everything I needed, including a fridge, safe, and good lighting.
However, it was not mentioned in the room description that the 'standard' rooms are more like 'attic' rooms--no windows facing onto the street. One of my windows opened onto a statue, the other was a small rounded window high on the wall. This made the room dark and dreary a bit.
The walls are paper thin and you could hear everything in the rooms next door.
Great location--one block from the entrance to the old town, a five minute walk to the tram and bus stops (that will take you direct to central station, Westerplatte, etc), lots of amenities within 100m.
I requested a street-facing room rather than a courtyard view, as I love to hear the hustle and bustle below. (And 'see' it, thinking I would have a window looking into the street, not the sky.) Unfortunately, the outside noise from the street below was exceptionally loud, and went late into the night.
I don't think the floor had been washed for awhile, as when I spilt a bit of water and went to wipe it up, the paper I used came back extremely dirty.
This property was more expensive than others of similar category I had stayed at.
Summary: great staff and location, would stay again but would also search a bit more. 4/5.
Jacqueline
Stayed 4 nights in Oct 2024