2/10 Sangat Buruk
Lilian
Traveler bisnis, Bepergian bersama keluarga
24 Mar 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
SCAM – Avoid at All Costs!
I made a reservation through Expedia weeks ahead of time with a confirmed check-in at 3 PM. However, at 4:20 PM, I received an email from the hotel saying my room had been "flooded," had a "broken leaking AC," and "mold on the walls." They claimed it would take a long time to fix, and the only solution they offered was to send me to another property.
The alternative hotel they suggested had a 3-star rating (with terrible reviews, including "the worst hotel possible") and cost only $30 per night. Then, they wanted to move me again to another property, meaning I'd be bouncing around from hotel to hotel for my entire 5-day stay.
I immediately refused and requested a refund, but they flat-out refused. It was clear they were trying to take my money and leave my family—my husband, daughter, and me—without a place to stay. Thankfully, Expedia stepped in, fully refunded me, and helped me find another hotel. By 6:21 PM, I was in a new hotel, safe and settled.
This hotel is a SCAM! The way they handled everything was unprofessional and incredibly stressful. Huge thanks to Expedia for stepping up and saving the day!
Lilian
Menginap 4 malam pada bulan Maret 2025