PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100
What's nearby
Kampung Cina - 6 min walk
Pasar Payang - 6 min walk
Kuala Terengganu Drawbridge - 2 min drive
KTCC Mall - 2 min drive
Crystal Mosque - 9 min drive
Getting around
Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive
Restaurants
Restoran Aharu Thai - 2 min walk
Subway - 5 min walk
Midtown Cafe - 2 min walk
Warung Pokok Nangka - 3 min walk
Restoran M.D CURRY HOUSE - 4 min walk
About this property
Grand Puteri Hotel
Property highlights
Consider a stay at Grand Puteri Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a business centre. The on-site restaurant, Puteri Coffee House, offers lunch, dinner and light fare. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
An outdoor pool
Free self-parking
A front desk safe, free newspapers and 1 meeting room
A banquet hall, a 24-hour front desk and luggage storage
Room features
All 173 rooms offer comforts such as air conditioning, as well as perks such as free Internet and sound-insulated walls.
Extra amenities include:
Bathrooms with showers and free toiletries
Flat-screen TVs with premium channels
Coffee/tea makers, daily housekeeping and desks
Languages
English, Malay
Property amenities
Internet
Available in all rooms: Free wired internet
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Wheelchair-accessible parking available
Food and drink
A coffee shop/cafe
A restaurant
Restaurants on site
Puteri Coffee House
Family friendly
Laundry facilities
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Business services
Business centre
Meeting room
Outdoors
Barbecue grill
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
Banquet hall
Designated smoking areas
Room amenities
Bathroom
Free toiletries
Hair dryer (on request)
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Free bottled water
Limited room service
Minibar
More
Air conditioning
Desk
Iron/ironing board
Soundproofed rooms
Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property is also known as
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel
Grand Puteri Kuala Terengganu
Grand Puteri
Grand Puteri Hotel Hotel
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel Hotel Kuala Terengganu
Frequently asked questions
Does Grand Puteri Hotel have a pool?
Yes, this property has an outdoor pool.
Is Grand Puteri Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Puteri Hotel?
Self-parking is free at this property.
What time is check-in at Grand Puteri Hotel?
Check-in begins at 3 PM.
What time is check-out at Grand Puteri Hotel?
Checkout is at noon.
Where is Grand Puteri Hotel located?
Situated in Kuala Terengganu, this hotel is within a 10-minute walk of Zainal Abidin Mosque, Kampung Cina and Pasar Payang. Central Market and Istana Maziah are also within 10 minutes.
Grand Puteri Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable.
*Given stained towel.
*Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room.
*blood stained on the wall and on toilet curtain.
*cigarete smells.
I have no idea how this hotel got such high rating before this.
The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification.
I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am.
I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated.
The only consolation is the attitude of the staffs are good.
In nutshell:
1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this.
2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross.
3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast?
4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128.
Don’t stay in this hotel unless you absolutely have to.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses.
Cleanliness is ok with the room/hotel.
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.