4/10 Poor
Aaron
Travelled with group
27 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Wish we would’ve done more research on this property before booking. There is no elevator which made it difficult to carry lots of heavy luggage up multiple flights of stairs to our room. The walls in the room had stains from something dark running down them, walls covered in makeup, literal boogers, and the bathroom shower had mold all over it. The complimentary shampoo had mold all in the pump. Black mold on the bathroom door and walls. Mascara and makeup on the sheets and comforter. Holes in the walls. Check-in time is 1:30 PM. We got our room key from the desk around 2:00 PM and walked upstairs with our luggage only to find our room was still being “cleaned”. We waited in the hallways for a while until they were done. You have to ask the front desk to change the temperature in your room, which was set to 88° F. I wouldn’t say it’s close to a tube station. It’s about a 12 minute walk to the Victoria station. One the second night, our room key did not work. I went back downstairs and the doors to the lobby were closed. As I opened it, one worker quickly grabbed a remote to turn something off. They seemed a bit caught off guard that I was in the lobby. There was no TV on the wall they pointed the remote at, only a giant mirror. What were they watching that they so quickly turned off?? Lots of better options out there and overall, we were disappointed. The 29 London is definitely charging too much for what it is worth. We won’t be staying again.
Aaron
Stayed 2 nights in Jan 2025