4/10 Poor
Carlos
Travelled with family
22 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was robbed on the hotel.
I must say I’m disappointed to the security and management assets at the hotel, as I was robbed: my family and I went shopping and bought a handful of things, clothes and electronics, which we placed in our rooms, and as part of them I bought a nutribullet and placed it into one of the rooms.
Long story short, we left the rooms for the day and the next day I was packing I couldn’t find it in none of the rooms. I complained and the staff at front desk told me it could not have been them as they clean staff did not clean (even though did have a master key) and when I asked if they could check, they indicated me that they don’t have access to the cameras, only the manager.
It is a shame I haven’t received any feedback or comments from the hotel, but definitely it is a something that will affect my intentions to stay in this chain.
The bright side, the breakfast staff was Amazing during our stay and very helpful.
Carlos
Stayed 2 nights in Nov 2024