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Hotel Puerta América

5.0 star property
Luxury Madrid hotel in Chamartín with 2 restaurants

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Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Seasonal outdoor pool
Reception
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Breakfast available
  • Housekeeping
The current price is Rp1.915.353
Rp2.106.939 total
includes taxes & fees
4 Mar - 5 Mar

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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includes taxes & fees
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About the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • Plaza de Toros de Las Ventas - 3 min drive
  • WiZink Center - 4 min drive
  • Santiago Bernabéu Stadium - 5 min drive
  • Gran Via - 6 min drive
  • El Retiro Park - 7 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Luxury boutique hotel near WiZink Center
Consider a stay at Hotel Puerta América and take advantage of a nightclub, a poolside bar and a rooftop terrace. Make sure that you enjoy breakfast, lunch, dinner and light fare at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and tour/ticket information
  • Multilingual staff, a front desk safe and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 315 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks such as free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hairdryers
  • Digital channels, daily housekeeping and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 18 June to 02 October
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon to 7:00 PM. The swimming pool is closed seasonally each year from September 20 until June 15.

How much does it cost to stay at Hotel Puerta América?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 4 Mar 2025 start from Rp1.915.353, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self-parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Checkout is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of National Auditorium of Music, Paseo de la Castellana and Parque de Berlin. Santiago Bernabéu Stadium and WiZink Center are also within 2 miles (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 817 reviews
Rating 8 - Good. 232 out of 817 reviews
Rating 6 - Okay. 73 out of 817 reviews
Rating 4 - Poor. 44 out of 817 reviews
Rating 2 - Terrible. 18 out of 817 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lynsey

Had a lovely stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Yaneysis

Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Cintia

Very cozy place!
Stayed 2 nights in Nov 2024

8/10 Good

feng

Quiet and close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

Octavio

Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jordon

Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

Igor

This is a convenient and friendly hotel. Each floor has a unique design, but without compromising convenience for "creativity". The staff is iinvariably helpful and responsive - with both internal hotel matters and outside bookings and recommendations. Not in the very center of the city. Yet, the hotel is just a 15 mins trip from the airport and it has a short and easy public transport, walking and taxi connection to the central parts of Madrid, as well as to various parks and attractions around town.
Stayed 4 nights in Dec 2024

10/10 Excellent

Detlev Conrad

My hotel for a short stay in Madrid. The hotel is nice, with interesting room designs from renowned architects. Little bmol, no complimentary tea/coffee and water only on the day of arrival. So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Every thing was great
Stayed 2 nights in Oct 2024

10/10 Excellent

William

The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel Adam Horan

A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

nic

Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Octavio

Hotel rooms are so nice every floor has a different concept
Stayed 1 night in Oct 2024

10/10 Excellent

Carlo

Amazing hotel , amazing designes
Stayed 4 nights in Aug 2024

6/10 Okay

GURDIAL

My opinion like a 4star hotel, not a 5 star
Stayed 1 night in Nov 2024

8/10 Good

Grace

A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Stayed 3 nights in Sep 2024

8/10 Good

Stacey

I enjoyed the food and the hotel was very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Hourvash

Nice staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Mike

Nice.
Stayed 3 nights in Oct 2024

8/10 Good

Gerald

Good location station close to hotel made travel very easy.
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Very nice hotel , perfect location .interesting design.
Stayed 7 nights in Feb 2024

10/10 Excellent

Reina Lizzette

We love the Time we spent with This Hotel Puerta America it’s a beautiful hotel we love it
Stayed 6 nights in May 2024

10/10 Excellent

Sunil

Room design overdone - some people might have problems adjusting to it. Quiet room . Comfortable bed.
Stayed 3 nights in Sep 2024

8/10 Good

Emma

A great hotel located near metro station. The room was clean and well designed although was tired in some places, some of the furniture could do with replacing and the carpet too. Excellent staff and very attentive. Breakfast was great too , lots of choices, hot and cold selection, fresh fruit was delicious. I would definitely stay here again and love to experience a room on a different floor as each one is themed different - some very crazy but brilliant designs.
Stayed 4 nights in Oct 2024

8/10 Good

Asnath

Definitely a futurist hotel. Looks really good and all the floors are unique and differents. Overall the room was clean, but the carpet was very dirty, which was unpleasant. Also, maybe the rooms should come with some instructions, cause we found it super complicated to adjust the AC.. We couldn't figure it out, and after multiple attempts, decided to call staff for help. Overall great experience! Also the restaurant has really good food, and their sweet sureau was fire!
Stayed 4 nights in Oct 2024