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Hilton Miami Airport Blue Lagoon

4.0 star property
Lakefront hotel with free airport shuttle and bars/lounges

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Miami Airport Blue Lagoon

Aerial view
Lobby
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby
Sun deck

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
The price is Rp2.739.723
Rp3.095.887 total
includes taxes & fees
12 Jan - 13 Jan

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 1 Bedroom (Screened Balcony)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Screened Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed
  • 67 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area | 40-inch LCD TV with cable channels, TV

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed
Blackout curtains
  • 153 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lagoon View (Screened Balcony)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Screened Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lagoon View

Shower, designer toiletries, hair dryer, towels

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Shower, designer toiletries, hair dryer, towels

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Lagoon View

Deluxe Room, 2 Queen Beds, Lagoon View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 33 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Pool
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8.2 out of 10, Very good, (1589)
The price is Rp2.174.447
Rp2.457.125 total
includes taxes & fees
6 Jan - 7 Jan
Sheraton Miami Airport Hotel & Executive Meeting Center
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About the area

Map
5101 Blue Lagoon Dr, Miami, FL, 33126

What's nearby

  • Waterford at Blue Lagoon - 4 min drive
  • Miami Airport Convention Center - 6 min drive
  • LoanDepot Park - 8 min drive
  • Miracle Mile - 8 min drive
  • University of Miami - 11 min drive

Getting around

  • Hialeah Market Station - 9 min drive
  • Civic Center Station - 10 min drive
  • Miami International Airport (MIA) - 9 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Budweiser Brewhouse - ‬10 min drive
  • ‪Au Bon Pain - ‬10 min drive
  • ‪Budweiser Brew House - ‬8 min drive
  • ‪First Watch - ‬19 min walk

About this property

Hilton Miami Airport Blue Lagoon

Upscale hotel near LoanDepot Park
Located close to Miracle Mile, Hilton Miami Airport Blue Lagoon provides a free return airport shuttle, a poolside bar and a corner/local shop. For some rest and relaxation, visit the hot tub. The on-site restaurant, Coral Cafe, serves breakfast. Enjoy the 24-hour gym, as well as activities such as basketball. In addition to a terrace and shopping on-site, guests can connect to in-room WiFi (surcharge).
You'll also find perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Limo/town car service, full breakfast (surcharge) and bike hire
  • An outdoor tennis court, self-parking (surcharge) and express check-out
  • Express check-in, tour/ticket information and a gift shop
  • Guest reviews say great things the pool, helpful staff and location
Room features
All 508 rooms offer comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches such as air conditioning and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 40-inch LCD TVs with premium channels
  • Free infant beds, coffee/tea makers and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)

Parking and transport

  • Free return airport shuttle from 5:00 AM to 12:30 AM at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Uncovered parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Lagoon Saloon
  • Coral Cafe
  • Herb and Kitchen
  • The Cove Bar

Things to do

  • 24-hour gym
  • Basketball
  • Bicycle rentals
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Spa tub
  • Stereo

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 30 per person
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Uncovered self-parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Miami Airport
Hilton Miami Blue Lagoon Miami
Miami Airport Hilton
Hilton Miami Airport Hotel Miami
Miami Hilton
Hilton Miami Airport Hotel
Hampton Inn Miami
Miami Hampton Inn
Hampton Inn And Suites - Miami Airport / Blue Lagoon
Hampton Inn & Suites - Miami Airport / Blue Lagoon Hotel Miami
Hilton Miami Airport Blue Lagoon Hotel
Hilton Miami Airport Blue Lagoon Miami
Hilton Miami Airport Blue Lagoon Hotel Miami

Frequently asked questions

Does Hilton Miami Airport Blue Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Hilton Miami Airport Blue Lagoon?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Miami Airport Blue Lagoon on 12 Jan 2025 start from Rp2.739.723, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Miami Airport Blue Lagoon pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Miami Airport Blue Lagoon?

Self-parking is available for USD 30 per night.

What time is check-in at Hilton Miami Airport Blue Lagoon?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton Miami Airport Blue Lagoon?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hilton Miami Airport Blue Lagoon provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 5:00 AM to 12:30 AM at scheduled times.

Where is Hilton Miami Airport Blue Lagoon located?

Situated near the airport, this hotel is within 6 mi (10 km) of Miracle Mile, LoanDepot Park and University of Miami. Dolphin Mall and Wynwood Walls are also within 9 mi (15 km).

Hilton Miami Airport Blue Lagoon Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1334 out of 2839 reviews" "
Rating 8 - Good. 621 out of 2839 reviews" "
Rating 6 - Okay. 398 out of 2839 reviews" "
Rating 4 - Poor. 255 out of 2839 reviews" "
Rating 2 - Terrible. 231 out of 2839 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Del carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esta cerca de todo, las habitaciones de muy buen tamaño y las camas súper cómodas. La puerta del baño necesita mantenimiento y si no tuviera las horribles cortinas de baño sería ideal. Mientras estuvimos no hicieron la habitación por falta de personal . Fuera de eso es un hotel de precio excelente para todo lo que ofrece, también el área de alberca está muy a gusto frente a un lágo
Stayed 2 nights in Dec 2024

4/10 Poor

LIZAIRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness
No vending machines. Nothing after midnight.
Stayed 1 night in Dec 2024

4/10 Poor

LIZAIRA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This time, my experience at Hilton MIA was so bad. I am a recurrent visitor for more than 10 years as a Hilton honors client . The hotel is literately falling apart with poor maintenance, dirty spots and is visible understaffed. The service staff is lacking in training and customer service skills. The pool area is abandoned and the Jacuzzi is not working. The management of this place needs a CALL right away. Please HILTON don't lose this beautiful hotel.
Stayed 1 night in Jan 2025

6/10 Okay

RUBEN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not enough for 4 stars hotel. The property is very wear off and the customer service not so good
Stayed 2 nights in Dec 2024

4/10 Poor

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to clean room everyday which was not done on first day and was also missed second day even with reminder. I am not sure whether property is being managed properly. You will be at risk of coming hotel after your long day with a room which is not cleaned and all supplies not filled again. Didn't expect like this Hilton property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Ruth, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. But hold onto your wallet if you plan to eat there. Their restaurant and market are both VERY expensive.
Stayed 1 night in Nov 2024

8/10 Good

Satchidanand

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and malls.
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard, Kingston 8

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Hui

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Front desk is not customer oriented and friendly at all. Even many people check out before 10am. I have to wait at lobby over 5 hours before I can check in. I told them my family did not get sleep at airport due to flight cancellation but they spoke in a bureaucratic tone simply saying rooms are not ready. They don’t have a sense of customer service. Very disappointing!
Stayed 1 night in Dec 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

4/10 Poor

Vipin

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old , everything seems to be falling apart. The bathroom was old and not clean. Lights not working, TV in the room was not working. The star rating is misleading. This should be a 2.5 star hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Antonio

Travelled with family
Parking was terrible, I had to spend 10 minutes everyday to find parking.
Stayed 3 nights in Dec 2024

2/10 Terrible

Taneisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are guests at the Blue Lagoon since December 26, 2024, with a back-to-back reservation on December 31st. This hotel is not up to its expectations. We checked- in on December 26th (night). On December 27th, We went to the front desk and reported to the agent that the room was filthy, and we did not sleep well because of the dust. We showed the agent photos of the dirty areas of the room, including the wall on one side of the bed that looked like spilled coffee or poop. We also told the agent that the pillow had a lot of dirt stains. After talking to the agent (with face pierces), I told her to please have housekeeping give the room a thorough clean and change the pillowcases. After a long day from the hotel, We returned to the room and inspected everything. We noticed the same dirty pillowcases and all the areas we spoke to the agent about were not cleaned/touched. This wasn't very pleasant; we called the front desk to speak to the manager and was advised the manager was unavailable, so we went back to the front desk and saw the same agent. We raised our concern again, and she was rude and unprofessional and raised her voice. This property is very disappointing for the money we have to pay, for having to deal with rude employees, a filthy room, and no manager available to assist with the matter at hand. We will never recommend this hotel or stay here again.
Stayed 5 nights in Dec 2024

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overrated. Not worthy for the price.

10/10 Excellent

DOROTHY, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming vibe…good dining option
Stayed 1 night in Dec 2024

10/10 Excellent

Hassan, Bellevue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was good. I believe all the convenience shops in the lobby are meant for guests' convenience. Unfortunately, it seems they take advantage of Hilton guests with high prices. A bottle of water was sold to me for $7, which is double the usual price. I want to give a special shoutout to the Cuban gentleman who works tirelessly handling luggage and assisting guests in the lobby when we are checking in. He was incredibly generous, bringing my luggage to my room with a big smile on his face. Later, I found out that his shift was about to end, and he was just minutes away from going home. I wish I could remember his name. The shuttle service was amazing as well. The driver took us to the airport early in the morning and even came back for us when we stepped out of the lobby at 6:01. If he hadn’t returned, we might have missed our flight.
Stayed 1 night in Dec 2024

10/10 Excellent

Forrest, Waldorf

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2024

8/10 Good

Chaz

Liked: Cleanliness
Stayed 2 nights in Dec 2024

2/10 Terrible

Harkirat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2024

2/10 Terrible

Disnerys

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we had to pay 35 dollars to get an earlier room… the Room had a bad smell of humidity & mold.. when we let front desk know they changed our room & the next room was not an upgrade as they claimed it to be & had a toothbrush left behind by the previous occupant. We let the front desk know and they sent someone to clean the room. The next day we asked for our room to be cleaned an more towels we were told It wasn’t able to happen because we had already been serviced the day before.. when the supervisor of Cleaning asked our room number & we provide it they stated oh the room From the complaint… this is very disappointing from such a world reknowned brand…also they allege the pool is heated & it is not
Stayed 3 nights in Dec 2024

8/10 Good

Ryan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice to stay and have a shuttle take us to cruise ship
Stayed 1 night in Dec 2024

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Dec 2024