2/10 Sangat Buruk
Olga
Bepergian bersama keluarga
28 Mar 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The photos on Expedia looked nice so I booked two for our family of six—two children and four adults. The room with the pool was supposed to have two twin beds, and the second room was a family suite with a king bed and two twin beds. When we arrived, we were told that rooms with pools only come with king beds, so we had to switch to a family suite with separate beds.The hotel is old and hasn't been renovated in a long time. Both of our rooms (one in a "cave" and one on the upper floor) were very worn out, with black mold in the showers. The "cave" room was quite dirty because plaster kept falling from the ceiling. We took photos where you can clearly see the white plaster dust. We had to cover the beds to avoid sleeping on the falling debris. The chairs in the "cave" room were torn with holes. We asked for some kind of cover to hide the holes, and they promised to bring one but never did. One of our rooms was on the upper level, accessible by an iron spiral staircase. Since it was snowy and icy, the steps were frozen and had not been salted. People had to hold onto the railings with both hands to avoid slipping. Poor soundproofing—we could hear everything happening in the neighboring rooms. A musty, damp smell in both of our bathrooms. The positives - a breathtaking view from the hotel terrace and the upper-level room and a small free parking lot. Breakfast was included and was decent—boiled eggs, olives, tomatoes, cucumbers, cottage cheese, mozzarella.
