2/10 Terrible
Virginie
Travelled with partner
19 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is under construction - which was NOT communicated at the time of booking. The first day when checking in, we heard some construction noise. We mentioned it on nigh 1 of our 2 night stay, and were told by the receptionist that there was construction but the noise will be limited. There was no offer to change rooms.
It continued the whole day until 9PM, and started again at 8AM the next day, then stopped again around 9PM to start again the next morning at 8AM (on a weekend). Banging and drilling sounds.
When we asked to speak to the manager upon checking out, her first reaction was to ask if we had talked to somebody about it (which we had), putting the blame on us as customers instead of apologizing.
Next she proceeded to say the construction was on floors 20-22 and we therefore could not have heard it (we were on floor 7 and heard it very clearly - there was definitely construction happening on lower floors), effectively implying we were lying about it.
She finally offered to give us a discount on future stays but that is unnecessary, we will NOT be staying at this hotel ever again. We are in the area every two weeks for work reasons, but thankfully there are plenty of other options around.
Construction noise is inevitable in a city like NYC. However the hotel is big and was almost empty, guests should be put in rooms as far as possible from the source of the noise. The manager’s response to a client complaint should NEVER to question or deny the client’s claim
Virginie
Stayed 2 nights in Jan 2025