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"When we first arrived, there was a large pile of household waste dumped outside the front door and a very strong smell of damp throughout the property. We reported this to the managing agent who came round that evening with some 'industrial-strength' air freshener - this improved things but only slightly and the smell returned. First impressions were of a property that has recently been upgraded and decorated however on closer inspection, the finish is very poor and appeared more 'style over...

"Overall it was okay but there is definitely room for improvement. The toilet seat was wobbly, the electric shower was either very hot or very cold but not in between and therefore it was dangerous and we had to use a plastic container from the kitchen to use the bath water. The bath bath couldn’t be used as the drain plug was inefficient and there was no handle to come out of the bath. There was only one tea towel, no coffee or milk, no kitchen paper. The frying pans had huge scratches and...