We stayed for one night, but our experience was disappointing. We had previously stayed at this hotel a few months ago, and despite booking and paying for a king room, we were given a room with two queen beds. The receptionist assured us we would receive a refund, but it never happened. At the time, we chose not to file a formal complaint, but this time, we can’t overlook the issues.
During this stay, just before heading out to dinner, we discovered that the toilet was clogged. We informed the front desk, but they told us there was no maintenance staff available and handed us a plunger. Since we were leaving, we agreed to handle it when we returned. Upon our return, a different receptionist gave us the same response. My husband insisted on changing rooms, but they told us the hotel was fully booked. We found it unacceptable that we were expected to fix an issue we didn’t cause.
Regarding cleanliness, the room was generally clean, and the hallways smelled pleasant. However, I noticed an odor near the bathroom door that persisted even after using Lysol. The room itself didn’t smell bad, but the hallways had a fresher scent.
The bathroom setup was also inconvenient. There was no proper space to place toiletries—just a single hook behind the door and the disability handrail for towels, which didn’t seem appropriate. Additionally, the water temperature was inconsistent, fluctuating between extremely hot and cold. The drain area had peeling material and rust
