4/10 Poor
Ian
Travelled with family, Travelled with partner, Travelled with group
13 Oct 2024
Liked: Cleanliness, amenities
Every meal we had had cold food on the buffet, pick a selection of items and you will be sure to leave something as it will be too cold to eat. First night I called a member of staff to tell him the Croquets were frozen in the middle, he apologised and quickly sorted .
However when informing the chef that the hot dogs were served cold he got very aggressive and told us we should have some respect and go away, I complained to the restaurant manager and she brought him to our table and said it was a language problem as he did not speak English, an absurd excuse .
I will never go back there, the majority of staff were brilliant but if anyone of them can speak to a customer like that and get away with it then they do not deserve my custom or anyone else's,
The reason we told him that the hot dog sausages were cold is that they looked and felt that they had just been taken out the packet and placed in a bap, served like this they can cause Listeria, Ecoli, and Salmonella, I was only trying to help them and got served with a volley of abuse which spoiled our last couple of days .
Ian
Stayed 6 nights in Oct 2024
