6/10 Okay
Imraan
Travelled with family
2 Sep 2024
Liked: Cleanliness, room comfort
Disappointed
Check in was seamless and easy. No issues. 10/10
Unit was clean in general. Curtains were dirty. Had black marks on it. 1 bulb in the lounge was broken. Prop in the bathroom basin was missing. Drain pipe was tied with plastic.
We had booked for 2 adults and 2 kids. There was 1 duvet and 1 sheet less. We brought it to the attention of the reception. They tried to get hold of 'Top Destination' who were apparently unable to get hold of their housekeeping staff. They were supposed to have called me but DID NOT! I called after more than 30 minutes and the guy says that they are sorting out the issue. Absolutely no regret for treating paying guests in this way, making them wait, not keeping them in the loop. Apology was half hearted and insincere. Just to try to get me of his case.
I'm terribly disappointed! Seems like owners are only interested in making money whilst upkeep of their unit and guest comfort is not of any kind of concern to them.
Imraan
Stayed 1 night in Aug 2024