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Enjoy Pucon

3.0 star property
Beachfront hotel with relaxing spa services

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Enjoy Pucon

Breakfast, lunch and dinner served
3 outdoor pools
Terrace/patio
Terrace/patio
Breakfast, lunch and dinner served

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

Suite | Minibar, in-room safe, free WiFi, bed sheets

Suite

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Twin Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Quadruple Room)

Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets

Suite (Quadruple Room)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Double Room (Matrimonial)

Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room (Matrimonial)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room (Matrimonial)

Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Standard Double Room (Matrimonial)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Triple Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
In-room safe
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Clemente Holzapfel 190, Pucón, Araucania, 4920000

What's nearby

  • Enjoy Pucon Casino - 1 min walk
  • Pucon Beach - 3 min walk
  • La Poza - 6 min walk
  • Museo Mapuche Pucon - 9 min walk
  • Cascadas de Rio Turbio - 4 min drive

Restaurants

  • ‪Cassis - ‬4 min walk
  • ‪Open Pucon - ‬3 min walk
  • ‪Cafe Berlin Pucon - ‬3 min walk
  • ‪El Camino - ‬3 min walk
  • ‪Kuchenladen - ‬5 min walk

About this property

Enjoy Pucon

Hotel by the lake, revitalised in 2022
At Enjoy Pucon, you can look forward to a free breakfast buffet, a casino and a terrace. Hit the jackpot at this hotel with amenities such as 28 casino gaming tables and 519 slot machines. Treat yourself to spa services, such as a massage, a manicure/pedicure or a facial. The on-site restaurant, Restaurante Rangue, offers breakfast, lunch and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools
  • A round-trip airport shuttle (surcharge), smoke-free property and a porter/bellboy
  • A banquet hall, tour/ticket information and a 24-hour front desk
  • Concierge services, luggage storage and 1 meeting room
Room features
All 151 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • LCD TVs with cable channels
  • LED light bulbs, heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (70 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 30000, per pet, per day, plus a deposit of CLP 142800 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
  • A damage deposit of CLP 80000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

The seasonal pool will be open from 15 December to 15 March
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision

Property is also known as

Enjoy Hotel
Enjoy Hotel Pucon
Enjoy Pucon
Enjoy Pucon Gran Hotel Pucon
Enjoy Gran Hotel
Enjoy Pucon Gran Pucon
Enjoy Gran

Frequently asked questions

Does Enjoy Pucon have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM to 8:00 PM.

Is Enjoy Pucon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a deposit of CLP 142800 per stay and a fee of CLP 30000 per pet, per day. Service animals are exempt from fees.

How much is parking at Enjoy Pucon?

Limited spots are available. There is free parking nearby.

What time is check-in at Enjoy Pucon?

Check-in start time: 4 PM; check-in end time: 4 AM.

What time is check-out at Enjoy Pucon?

Checkout is at noon.

Does Enjoy Pucon provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 16000 per person applies.

Where is Enjoy Pucon located?

Nestled on the beach, this Pucón hotel is within a 5-minute walk of Enjoy Pucon Casino and Pucon Beach. La Poza and Lake Villarrica are also within 10 minutes.

Enjoy Pucon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 91 out of 311 reviews" "
Rating 8 - Good. 106 out of 311 reviews" "
Rating 6 - Okay. 67 out of 311 reviews" "
Rating 4 - Poor. 29 out of 311 reviews" "
Rating 2 - Terrible. 18 out of 311 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Amina

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024

4/10 Poor

paola andrea

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joaquin

Stayed 1 night in Dec 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old star coming back
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023

4/10 Poor

joaquin

Disliked: Room comfort
Noise, bad room service
Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba. En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos. Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran. Servicio de comida a la habitación llegó frío. El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
Stayed 4 nights in Sep 2023

8/10 Good

YVONNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023

4/10 Poor

CARLOS, Santiago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022

6/10 Okay

Michael, Mableton

Stayed 1 night in May 2022

6/10 Okay

Jorge, Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service
nice staff, well located. a little bit old.
Stayed 1 night in Feb 2022

6/10 Okay

LORENA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs to be renovated , everything looks and feels old
Stayed 1 night in Jan 2022

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and amazing
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesita una renovación
Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Enjoy Pucon disapointment
I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
Stayed 1 night in Jan 2020

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it’s good. Room spacious, view to the lake and had everything for a family room
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

2/10 Terrible

Diego

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, we have a suite with lake view, breakfast was good. Because is an old building, they should do some renovations to some areas
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a dump. Rude staff, old and outdated grounds. Rooms are in terrible condition.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place has great amenities and a wonderful location right on Pucón’s black sand beach. It’s also very close to all of the restaurants and shops in town. However, the hotel is old and the rooms are quite dated. Sound travels easily through the walls, to the point that it sounds like your neighbors are in the room with you. If you’re a light sleeper and don’t stay up partying until early morning, you may find this place a less relaxing than expected.
Stayed 3 nights in Jan 2019

6/10 Okay

Ian R

Disliked: Property conditions & facilities, room comfort
Needs something me updating. Service was so so
Stayed 2 nights in Jan 2019