2/10 Terrible
Emilia
Travelled with partner
1 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not as described. Do not book here. I booked an 11 day stay with a king size bed and water views. When I arrived the room felt old and dirty. There was no king size bed instead it was 2 twin beds pushed together with a large seam down the middle of the bed (very uncomfortable). AC was only in the bedroom, not in the rest of the unit. The stove had grease built up on it. The tile floors were cracked, the elevator barely worked. The hotel was unacceptable so I asked the manager if they would refund me the remain days and they agreed. They refunded me the hotel/logging tax and said the remaining refund for the room would come directly from Expedia (seemed odd). I specifically spoke with the manger and asked ahead of booking a new room with another hotel because I did not want to have to deal with having to fight for a refund after the fact and want to ensure I had their approval. I have a copy of my receipt showing the refund for the taxes. I reached out to Expedia and have been told the hotel will not refund me. I'll have to take this issue up with the credit card company. Expedia did offer me $256 towards another booking which is ridiculous. This hotel was not as described and should be rated a negative star. Do not book here. You will disappointed.
Emilia
Stayed 11 nights in Aug 2024