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The Hotel Seiryu Kyoto Kiyomizu

4.5 star property
Luxury Kyoto hotel in Higashiyama Ward with a fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Seiryu Kyoto Kiyomizu

Front of property – evening/night
Bar (on property)
Front of property – evening/night
Terrace Room Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe
Spa
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
The price is Rp12.883.539
Rp14.171.893 total
includes taxes & fees
24 Nov - 25 Nov

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking (with Free Lounge Access)

Standard Room, 1 King Bed, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 44.6 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Corner King, Non Smoking (with Free Lounge Access)

Standard Corner King, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Standard Corner King, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Modern, Non Smoking (with Free Lounge Access)

Junior Suite Modern, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Junior Suite Modern, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 69.5 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Twin Room, 2 Double Beds, Non Smoking, Terrace (with Free Lounge Access)

Twin Room, 2 Double Beds, Non Smoking, Terrace (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Twin Room, 2 Double Beds, Non Smoking, Terrace (with Free Lounge Access)

Highlights

Terrace
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
  • 54.5 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Classic, Non Smoking (with Free Lounge Access)

Junior Suite Classic, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Junior Suite Classic, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 66.3 sq m
  • Sleeps 5
  • 2 Double Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin Pagoda View, Non Smoking (with Free Lounge Access)

Deluxe Twin Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Pagoda View, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 52.9 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Non Smoking (with Free Lounge Access)

Deluxe Twin Room, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Room, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin DEN, Non Smoking (with Free Lounge Access)

Deluxe Twin DEN, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin DEN, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 55.6 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Twin Room, Non Smoking, Corner (with Free Lounge Access)

Premium Twin Room, Non Smoking, Corner (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Premium Twin Room, Non Smoking, Corner (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 61.4 sq m
  • Sleeps 5
  • 2 Double Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (with Free Lounge Access)

Superior Room, 1 King Bed, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 45.2 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room Pagoda View, Non Smoking (with Free Lounge Access)

Superior Twin Room Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Superior Twin Room Pagoda View, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 46.7 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room Pagoda View, Non Smoking (with Free Lounge Access)

Terrace Room Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Terrace Room Pagoda View, Non Smoking (with Free Lounge Access)

Highlights

Terrace
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
  • 60.8 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior King Pagoda View, Non Smoking (with Free Lounge Access)

Superior King Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Superior King Pagoda View, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 46.7 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Pagoda View, Non Smoking (with Free Lounge Access)

Premium Twin Pagoda View, Non Smoking (with Free Lounge Access) | Premium bedding, down duvets, minibar, in-room safe

Premium Twin Pagoda View, Non Smoking (with Free Lounge Access)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 60 sq m
  • Sleeps 5
  • 2 Double Beds OR 2 Double Beds and 1 Single Sofa Bed

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The price is Rp4.598.809
Rp5.817.493 total
includes taxes & fees
15 Dec - 16 Dec
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About the area

Map
2-204-2 Kiyomizu, Higashiyama-ku, Kyoto, Kyoto, 605-0862

What's nearby

  • Hokanji Temple - 4 min walk - 0.4 km
  • Kiyomizu Temple - 5 min walk - 0.5 km
  • Yasaka Shrine - 9 min walk - 0.8 km
  • Kawaramachi Street - 19 min walk - 1.6 km
  • Nishiki Market - 4 min drive - 2.8 km

Getting around

  • Higashiyama Station - 2 min drive
  • Kiyomizu-gojo Station - 16 min walk
  • Osaka (ITM-Itami) - 65 min drive

Restaurants

  • ‪スターバックス - ‬3 min walk
  • ‪阿古屋茶屋 - ‬3 min walk
  • ‪奥丹清水店 - ‬3 min walk
  • ‪梅園清水店 - ‬2 min walk
  • ‪Loose Kyoto - ‬1 min walk

About this property

The Hotel Seiryu Kyoto Kiyomizu

Luxury hotel near Hokanji Temple
Located close to Three-Year Slope and Yasaka Koshin-do Temple, The Hotel Seiryu Kyoto Kiyomizu provides a garden, a library and dry cleaning/laundry services. Be sure to enjoy a meal at レストラン, the on-site restaurant. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), an electric car charging station and a lift
  • A front desk safe, concierge services and multilingual staff
  • Free newspapers, a porter/bellboy and luggage storage
Room features
All rooms are individually furnished, and offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • Reusable coffee/tea filters and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate baths/showers
  • Free infant beds, electric kettles and heating

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 6,900 for adults and JPY 6,900 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • レストラン

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-width doorways

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Breakfast is not included in the breakfast rates for children 0-12 years old, and can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 6900 for adults and from JPY 6900 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses wind, solar and geothermal energy
Children aged 0-12 years old are allowed in the Guest Lounge and must be accompanied by an adult after 5 PM.
Children aged 0-5 are not allowed in the restaurant, and breakfast will be served in the guestrooms.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

Property is also known as

The Seiryu Kyoto Kiyomizu
The Hotel Seiryu Kyoto Kiyomizu Hotel
The Hotel Seiryu Kyoto Kiyomizu Kyoto
The Hotel Seiryu Kyoto Kiyomizu Hotel Kyoto

Frequently asked questions

Is The Hotel Seiryu Kyoto Kiyomizu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Hotel Seiryu Kyoto Kiyomizu?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Hotel Seiryu Kyoto Kiyomizu on 24 Nov 2024 start from Rp12.883.539, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Hotel Seiryu Kyoto Kiyomizu?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Hotel Seiryu Kyoto Kiyomizu?

Checkout is at noon.

Where is The Hotel Seiryu Kyoto Kiyomizu located?

Located in Higashiyama Ward, this luxury hotel is steps away from Three-Year Slope, Hokanji Temple and Yasaka Koshin-do Temple. Kiyomizu Temple and Rokuharamitsu-ji Temple are also within 10 minutes. Kiyomizu-gojo Station is 16 minutes by foot and Gion-shijo Station is 18 minutes.

The Hotel Seiryu Kyoto Kiyomizu Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 58 out of 69 reviews" "
Rating 8 - Good. 5 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Hotel Seiryu Kyoto Kiyomizu, the staff are very friendly and their hospitality on making guests feel comfortable is great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, great service, wonderful views. I would love to come back. Thank you!
Stayed 3 nights in Nov 2024

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located right to the street where you want to be in Kyoto (Gion district). Enter the property and it's pure serene and bliss. The Rooftop bar is exclusive for the 48 guests and is spectacular. The staff at the hotel are amazing. The rooms are very well proportioned and the furniture is modernistic including the expansive bathroom with showers and a tub. What not to say about the view? Spectacular. Truly a unique property with historical significance. One of the restaurant is themed as a Library which actually was a school library. Lot's of historical significance to this property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gregg

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! The staff was extremely friendly and nice during our stay. The hotel does a great job with complimentary lounge area.
Stayed 4 nights in Nov 2024

10/10 Excellent

sihui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel in Japan!
Stayed 3 nights in Nov 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building adapted into a great hotel. Excellent service and amenities in the room. Very comfortable and clean. Definitely recommended as one of the best hotels in Kyoto.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Beautiful rooms and amenities. Wonderful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been lucky enough to stay in many wonderful hotels over the years but the Seiryu has to be one of the best: a lovely boutique size but with amenities such as a guest lounge with complimentary food and wine/spirits, gym, roof top bar…. And the staff were second to none!! Thank you!
Stayed 4 nights in Oct 2024

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest lounge is wonderful
Stayed 4 nights in Oct 2024

10/10 Excellent

he

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Araksya

Travelled with family
Liked: Amenities
We had such a wonderful stay in this hotel. The balcony was so spacious with a lovely view of the Toji temple. The staff is wonderful & they made our stay enjoyable. And to top it off, we were treated to a fantastic performance by the Geikos right in the hotel. It was a truly unforgettable experience, especially being able to take pictures of them.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Great bed, great washroom, luxury feel. Fantastic lounge access with beautiful and delicious small bites featuring local traditional snacks and beverages. Annoying to not receive the Silver reward despite having Silver status. Also annoying to have to pay extra for the onsen use. Front staff didn’t speak English well and were judgemental, demanding our room number when we walked into the lobby for the first couple of days.
Stayed 2 nights in Sep 2024

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a special hotel. Beautiful building and such attention to detail. Also the level of service was amazing. I would definitely stay there again and highly recommend
Stayed 5 nights in Aug 2024

10/10 Excellent

Chadwick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was extremely friendly and helpful. I had great conversations with a few staff members and learned a lot about the hotel's history—it was once a school that closed due to low attendance. The renovation was amazing, preserving all the original architecture and enhancing it with a beautiful garden and fixtures. The lounge was fantastic, offering complimentary drinks and snacks throughout the day. It's also where I learned to make traditional green tea. We were lucky to arrive on a day when two maiko performed for the hotel guests. Afterwards, we had the chance to chat with them and learn about their lives. Despite being in the heart of a popular tourist destination, the hotel was incredibly serene. The rooftop bar provided a stunning view of Kyoto, where my wife and I watched a breathtaking sunset. We hope to visit this hotel again in the future.
Stayed 1 night in Aug 2024

10/10 Excellent

Nila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel. We hope to come and visit again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyoto
Amazing hotel with a very good lounge!! Style is fantastic and service exceptional. J36 rooftop bar is stunning
Stayed 3 nights in Jul 2024

10/10 Excellent

harkeshwar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 3 nights in Jul 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying at this property! The Hotel was amazing and the staff couldn’t have been nicer! We will definitely stay here again when we come back to Kyoto.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Jedi

Stayed 2 nights in Jun 2024

10/10 Excellent

Yoon Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Ami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre-arrival: Ms. Matsuzawa went above and beyond providing me with local information, assisting me with logistical matters with my itinerary. Overall, everything about Hotel Seiryu was above my expectation. Cleanliness, hospitality, relaxing rooms, best Japanese breakfasts I have had... only wish they had a spa/onsen on property. I would recommend this hotel for couples who seek luxury, elegant simplicity, the highest level of hospitality with the ease of being in the center of the tourist area of Kyoto. We will never stay anywhere else when in Kyoto.
Stayed 3 nights in May 2024

10/10 Excellent

Maly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing experience. The location was perfect, staffs were so polite, professional and extremely accommodating. I’m overall so pleased. I would recommend this place to anyone visiting Kyoto. Trust me, you won’t regret it.
Stayed 1 night in Mar 2024

10/10 Excellent

Elyse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and is comparable to other luxury hotels in Kyoto. Pro: Located close to Kiyomizu-dera so you can visit early before tourists arrive Beautiful property with great pagoda views Wonderful concierge that helps with local reservations Guest Lounge with high-end food and drinks during the day Con: Slow housekeeping. We had a 5:30 dinner reservation and when we checked on our room at 3:40, the cleaner was still there. We returned again at 4:30 and the cleaner was still there, when we asked how much longer they would need, they said at least 30 minutes. At this point, we had to get the front desk involved to ask the cleaner to leave the room. During the over 1 hour and 30 minutes the cleaner was in the room, they neglected to replace toilet paper. We were disappointed because the hotel asks at check-in what time you would like room cleaning and we said 10am. Not sure why this wasn't completed until almost 5pm Did not acknowledge our wedding anniversary, which they were notified of. Most luxury hotels would have left a note, but there was no acknowledgement from the hotel. Far from train lines. However, cabs and buses are easily available
Stayed 2 nights in Nov 2023