Hotel Keluarga di Playa del Carmen

"Great place had some power outages and water issues other then that it was Ana amazing trip "

"Beautiful throughout, great food, big rooms, good pool options for kids"

"Our double room was great for a family of five. We loved the jacuzzi on the balcony and it had 2 Murphy beds in the living room in addition to the 2 bedrooms. The pools were nice, the facility clean. Shuttle transportation was convenient with Thomas Moore, a shuttle company located in their lobby, but pricey. Not a ton of resort activities- they did not have kayaks or paddleboards like advertised. The sand at the beach was nice but it’s not really a swimming beach due to rocks and such. The...

"Food was not good"

"Overall it was perfect except the massage. They need more experience. Everything else was amazing. "

"It was pleasnt and i enjoyed all of the restaurants. "

"We had a good time here. The rooms are older and have not been renovated. At least the one we had been was incredibly outdated. However, the room was extremely clean and the beds were comfortable — the balcony was great. We liked the environment and the entire space of the property was really pretty to walk. We were primarily disappointed about the food; it really was not that great. We only enjoyed the breakfasts, and the beachfront enjoyment of that breakfast… super breakfast buffet. Overall,...

"I encountered an issue where my bank account was being charged twice anytime I utilized my card at the resort. As it turns out the resort does a pre authorization and primary authorization on cards (not all cards), which in turn puts a hold on double the amount for a few days. This was a surprise to me and when I attempted to understand what the situation was the resort staff was not helpful at all. Other than that the stay was good and I will be back with lessons learned. "