Suzhou hotel guide. Kempinski Hotels & Resorts hotel in Suzhou, Jiangsu

"Big and beautiful room, clean and nice view from window. Excellent in all aspects. "

"First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our...

"Surprised to see security patrolling the floors regularly. Felt safe! The property scores on all points.for me."

"The service is excellent. "

"Excellent "

"Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was...

"clean, simple but functional furniture, very good breakfast, good electronics toilet. etc. "

"Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast"